Refunds and unfinished orders
A failed result keeps its purchase record. You can ask for help without paying again.
First, reopen your order
Choose My results and open the original purchase. Completed copies remain available. Retry an unfinished result once if you want to continue processing; you do not need to buy the same set again. If it remains unfinished, choose Get help or request a refund.
Ask for a refund
Open Support, select the order, and describe the problem. You can request a refund when purchased results cannot be delivered or have a material problem. You may also contact us about a duplicate charge, an incorrect payment, or a cancellation. You do not have to keep retrying before contacting us.
We review the payment and results and reply in your support request. Submitting a request does not itself issue a refund. Support will review the circumstances and explain the proposed resolution, including any refund decision, in your request. For an order with both completed and unfinished work, tell us which results are affected. No refund approval or response deadline is promised by submitting this form.
How an approved refund works
Refunds go through Stripe to the original payment method. The support request shows whether the refund is pending, completed or needs attention. Bank processing time can vary. A full refund removes download and processing access for that purchase; files you already downloaded on your own device are not removed.
Free owner tests have no payment to refund. Deleting images does not automatically refund an order. You can still contact support using the saved payment record.
Consumer cancellation rights
If applicable consumer law gives you a right to cancel, contact us through Support. Include your order reference and a clear statement that you wish to cancel. Starting processing does not, by itself, mean that you waive those rights. This policy does not limit statutory rights for non-delivery, defects, refunds or cancellation.
Contact
Ink Signature Studio
Contact support to ask about an order, request a refund, or exercise your privacy rights. Sign in with the account used for your purchase to see replies.